Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") apply to your use of the City Auto Electricals website and to enquiries, quotations, sales and purchases made through or in connection with our business.

If you do not agree with these Terms, please do not use the website or proceed with a purchase or enquiry.

Additional terms may apply to specific quotations, invoices, purchase orders, commercial agreements or other written documents issued by City Auto Electricals.

About City Auto Electricals

City Auto Electricals is an automotive electrical parts distributor based in Vijayawada, Andhra Pradesh.

The website represents our business and product offering, including genuine OEM and automotive electrical products supplied through our distribution network.

Products & Product Information

City Auto Electricals deals in automotive electrical parts and related products. The website may display product categories, brands, specifications, photographs and other information for reference.

Product availability, specifications, packaging, part numbers, colours, dimensions and other characteristics may vary depending on the manufacturer and current stock.

Customers should verify the correct part number, vehicle compatibility and required specification before placing an order.

Product Compatibility

Vehicle compatibility should be confirmed using the applicable manufacturer part number, vehicle details or other relevant technical information.

City Auto Electricals should not be considered responsible for incorrect product selection where the customer has provided incomplete or incorrect vehicle or part information.

Orders & Enquiries

Website enquiries, telephone enquiries, WhatsApp messages or other communications may be used to understand your requirements and prepare product information or quotations.

An enquiry or quotation request does not automatically constitute acceptance of an order.

An order will be considered accepted only when confirmed by City Auto Electricals through an appropriate business communication, quotation, invoice, order confirmation or other written acknowledgement.

We reserve the right to decline or cancel an order where there is an availability issue, pricing error, product discontinuation, incorrect information or another legitimate business reason.

Pricing & Payment

Product prices may be communicated through quotations, invoices, purchase orders or other commercial communications.

Prices may change because of manufacturer price revisions, distributor pricing, taxes, freight, availability or other commercial factors.

The applicable price for an order will normally be the price confirmed in the relevant quotation or invoice.

Payment

Customers are responsible for making payments according to the payment terms agreed for the relevant transaction.

For credit or business accounts, any approved credit terms will be subject to the specific commercial agreement between the customer and City Auto Electricals.

Product Availability

Product listings or references on the website do not guarantee that a particular item is available at all times.

Stock availability can change without notice due to sales, manufacturer supply, logistics, discontinued products or other circumstances.

Where a requested product is unavailable, we may communicate alternative availability, lead time or an appropriate substitute where applicable.

Delivery & Transportation

Delivery arrangements will depend on the customer's location, product availability, order size and the agreed commercial terms.

Estimated delivery dates are provided in good faith and may be affected by courier services, transport providers, weather, logistics disruptions, supplier delays or other circumstances outside our reasonable control.

Customers should provide accurate delivery details and contact information.

Risk relating to transportation may be governed by the applicable quotation, invoice, transport arrangement or commercial agreement.

Product Inspection

Customers are encouraged to inspect products promptly after receiving them.

Customers should verify:

• Product name and part number
• Quantity received
• Visible physical condition
• Packaging condition
• Compatibility with the intended vehicle or application

Any discrepancy, visible damage or incorrect item should be reported to City Auto Electricals as soon as reasonably possible.

Returns & Exchanges

Returns or exchanges are subject to the applicable product condition, manufacturer requirements and the return terms communicated at the time of sale.

Depending on the circumstances, products may be required to be:

• Unused
• Undamaged
• In original packaging
• Accompanied by the applicable invoice
• Returned within the applicable return period, if one applies

Electrical or electronic components that have been installed, modified, damaged or incorrectly connected may be subject to additional inspection before a return or replacement is approved.

Warranty

Where a product carries a manufacturer's warranty, warranty claims may be subject to the manufacturer's warranty terms and conditions.

Warranty coverage may require verification of the product, purchase invoice, part number, installation conditions and nature of the reported issue.

Warranty Exclusions

Warranty coverage may not apply to damage resulting from improper installation, incorrect wiring, misuse, modification, accident, physical damage, water damage, electrical overload, negligence or normal wear and tear, depending on the manufacturer's applicable warranty conditions.

Customers should follow the installation and usage instructions provided by the relevant manufacturer.

Customer Responsibilities

Customers are responsible for providing accurate information required to identify and supply the correct product.

This may include:

• Vehicle make and model
• Vehicle variant
• Manufacturing year
• Engine details where relevant
• Existing part number
• Required quantity
• Delivery information
• Billing information

Customers are responsible for ensuring that products are installed by appropriately qualified or experienced persons where required.

Website Use

You agree to use this website only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to the website.
• Interfere with website security or functionality.
• Use automated methods to abuse or overload the website.
• Submit false, fraudulent or misleading information.
• Copy or reproduce website content for unauthorised commercial use.
• Use the website for unlawful activities.

We may modify, suspend or discontinue portions of the website without prior notice where reasonably necessary.

Limitation of Liability

City Auto Electricals will make reasonable efforts to provide accurate product and business information.

However, to the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control.

This may include:

• Supplier delays
• Transport or courier delays
• Product availability issues
• Incorrect information supplied by customers
• Improper installation
• Vehicle compatibility issues caused by incorrect selection
• Unauthorised product modification
• Website interruptions
• Events beyond reasonable control

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Privacy & Customer Information

When you contact City Auto Electricals, we may receive information such as your name, phone number, email address, business details, vehicle information, product requirements and delivery information.

Such information may be used for responding to enquiries, preparing quotations, processing orders, coordinating deliveries, providing customer support and maintaining business records.

Please refer to our Privacy Policy for further information about the handling of personal information.

Governing Law & Disputes

These Terms shall be interpreted in accordance with the applicable laws of India.

Any dispute should first be discussed in good faith with City Auto Electricals with the objective of reaching an amicable resolution.

If a dispute cannot be resolved through discussion, the matter may be subject to the jurisdiction of the appropriate courts, subject to applicable law.

Contact City Auto Electricals

If you have any questions regarding these Terms & Conditions, products, orders, returns or warranty matters, please contact us.