Refund & Cancellation

Policy Overview

City Auto Electricals aims to supply genuine automotive electrical products according to the customer's requirements and the agreed product specifications.

Because automotive electrical components can be vehicle-specific and may require professional installation, customers should verify the correct product, part number and application before confirming an order.

Order Cancellation

Customers may request cancellation of an order by contacting City Auto Electricals as soon as possible.

Cancellation requests will be reviewed based on the current status of the order.

Before Dispatch

Where an order has not yet been processed or dispatched, we may be able to cancel the order subject to the applicable commercial terms.

After Dispatch

Once a product has been dispatched, cancellation may no longer be possible. The customer may need to follow the applicable return process instead.

Special / Procured Products

Products specifically procured, ordered or arranged for a customer may be subject to different cancellation conditions.

Advance Payments

Where an advance payment has been made against a product or order, the refundability of that amount will depend on the order status, procurement status and applicable commercial terms.

If the product has already been specifically procured, reserved, processed, packed or dispatched for the customer, applicable costs may be deducted where permitted by the agreed terms.

Product Returns

A return request should be raised with City Auto Electricals before the product is sent back.

For a return to be considered, the product may need to satisfy applicable conditions such as:

• Product is unused and not installed.
• Product is in saleable condition.
• Original packaging is retained where applicable.
• Invoice or proof of purchase is available.
• Product has not been modified or damaged.
• Return request falls within the applicable return period, if one has been specified.

Acceptance of a return is subject to inspection and confirmation by City Auto Electricals.

Incorrect Product Supplied

If City Auto Electricals supplies a product different from the product confirmed in the applicable order or invoice, please contact us promptly after receiving the product.

We may request photographs, invoice details, product numbers, packaging information and other information necessary to verify the issue.

Where the issue is confirmed as an error attributable to City Auto Electricals, an appropriate replacement, return or other resolution may be arranged according to the circumstances.

Damaged Products

Customers should inspect packages and products when they are received.

If visible transport damage is noticed, customers should document the condition of the package and product and notify City Auto Electricals as soon as reasonably possible.

Photographs or videos of the packaging and product may be requested for verification and for communication with the relevant transportation provider or manufacturer.

Automotive Electrical Parts

Automotive electrical and electronic components may be sensitive to incorrect wiring, voltage fluctuations, short circuits, incorrect installation, physical damage and other installation conditions.

For this reason, installed electrical products may require technical inspection before any return, replacement or refund decision is made.

Installation

Customers are advised to have products installed by an appropriately qualified or experienced technician.

Incorrect Installation

Damage caused by incorrect wiring, incorrect polarity, unsuitable voltage, improper installation, modification or misuse may not be eligible for return or refund.

Warranty Claims

Where a product is covered by a manufacturer's warranty, warranty claims may be handled according to the applicable manufacturer's warranty terms.

Warranty assessment may require the product, invoice, part number, vehicle details, installation information and a description of the reported problem.

Possible Warranty Exclusions

• Incorrect installation.
• Incorrect wiring or connection.
• Electrical overload or short circuit.
• Physical damage.
• Water or environmental damage where excluded by the manufacturer.
• Product modification.
• Misuse or negligence.
• Normal wear and tear where applicable.

Inspection & Verification

Returned products may be inspected before a refund, replacement or warranty resolution is approved.

The inspection may verify:

• Part number and product identity.
• Physical condition.
• Signs of installation.
• Signs of modification.
• Damage or misuse.
• Packaging and accessories.
• Invoice and purchase details.

A refund or replacement decision may be made after the applicable verification process.

Refund Process

Where a refund is approved, the refund will normally be processed using the payment method or account arrangement applicable to the original transaction, where reasonably possible.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank or financial institution.

Refund Amount

The amount refunded will depend on the approved return or cancellation and the applicable commercial terms.

Where permitted and applicable, delivery charges, transportation charges, special procurement costs or other non-refundable charges may not be included in the refund.

Shipping & Transportation Charges

Shipping and transportation charges may be non-refundable depending on the reason for return or cancellation and the applicable transaction terms.

If a return is required because of an error attributable to City Auto Electricals, the applicable transportation arrangement may be reviewed separately.

Where a return is requested for customer preference, incorrect selection or another customer-related reason, applicable return transportation costs may be the customer's responsibility, subject to the agreed terms.

Situations That May Not Qualify

Depending on the applicable product and transaction terms, returns or refunds may not be available where:

• The product has been installed or used.
• The product has been modified.
• The product has been physically damaged after delivery.
• The product has been incorrectly wired or installed.
• The product is returned without required documentation.
• The product is not in an acceptable return condition.
• The product was specially procured and is subject to non-cancellation terms.
• The applicable manufacturer does not permit the requested return or replacement.

The final determination will depend on the circumstances and the applicable commercial and manufacturer terms.

Contact Us

For cancellation requests, return enquiries, replacement requests, warranty matters or refund status, please contact City Auto Electricals.